Emergency Care Services

Many carers worry about what would happen to the person they care for if they were involved in an emergency situation, suddenly taken ill or prevented from looking after the person they care for. They also tell us that, due to their caring commitments, they feel unable to attend GP or hospital appointments and often lose contact with wider family and friends, leading to feelings of loneliness and isolation.

Our Carer’s Response Emergency Support Service (CRESS) is a membership scheme set up to provide an emergency support plan giving carers peace of mind that the person they care for is well looked after in their absence. We take into account the views and wishes of those carers using this service and are sensitive to the needs of people from all backgrounds.

We also provide a FREE emergency and significant event cover to help support carers in the Coventry and Warwickshire area to ensure that their health and well being needs are met. The service is FREE and available at short notice to carers who need emergency cover which could prevent a crisis occurring and relief for carers who want to ensure that they maintain relationships and have a life alongside their caring role.

The CRESS service:

  • Offers peace of mind that the person you care for will be looked after if you aren’t able to
  • Can support you to look after your health and well being knowing you can attend hospital and GP appointments for yourself and the person you care for will be looked after.

How does CRESS work?

If you are interested in this service then please feel free to give us a call on the number at the bottom of the page and speak to a member of the team to discuss how support can be put in place to help you in an emergency or significant event in your life. While on the phone if you are interested we will take some personal details from you and register you with us, if this is not a option we can arrange a home visit with you and the person you care for to complete an emergency support plan. Once your plan has been agreed you will receive a unique membership card to carry with you at all times.

In an emergency we will contact any people you have named in your plan to ensure the person you care for is looked after. Should the named people be unavailable, we will arrange for our qualified care support staff to look after the person for up to 72 hours while the emergency is being resolved, enabling social services to arrange any ongoing support, if required.

How much does CRESS cost?

This is a free service funded by Coventry City Council for carers providing regular and substantial care for a person living in Coventry and Warwickshire County Council for Warwickshire.

How do I apply for CRESS?

Call us on 024 7625 8816 option 1 and we will arrange a home visit to complete an emergency support plan with you and the person you care for.

Or you can download a CRESS referral form by clicking on the form link below. After downloading the form,  you will need to fill it in and then send it back by email to referral@carerstrusthofe.org.uk