Privacy Notice

Our privacy notice covers use of personal information, use of website, access to personal information.

Privacy Notice

The General Data Protection Regulation (GDPR) harmonises data protection laws in the EU that are fit for purpose in the digital age.  By introducing a single law, the EU believes that it will bring better transparency to help support the rights of individuals. The primary objective of the GDPR is to give individuals back control of their personal data.


How we use your information

Your information will be held by Carers Trust Heart of England. Our privacy notice lets you know how we promise to look after your personal information, this includes what you tell us about yourself. This policy notice also tells you about your privacy rights and how the law protects you.

Our Privacy Promise

Carers Trust Heart of England promises to respect and protect the personal information (or data) you or your family have provided us with or that we get from other organisations and to keep it safe.  We will manage this data effectively and securely.

View & download our full Privacy Notice.
View & download our full Privacy Notice for Employees and Job applicants.

Using this website

What we collect and what we do with the information

For the purpose of making an enquiry or requesting a service, our website may collect the following information. Your name and appropriate contact information including email address, postal address, preferences and interests. Other information relevant to customer surveys and/or if you complete any forms on our website. We require this information to understand your needs and provide you with more information about the service(s) you have requested. We may contact you by email, phone, fax or by post. Unfortunately, the transmission of information via the internet is not completely secure. Whilst we will do our best to protect your personal data, we cannot ensure or warrant the security of any information you transmitted to it and you do so at your own risk. Some anonymous data such as IP addresses, pages visited and time spent on the website is also collected. This information is used by us to compile traffic statistics to enhance our understanding of how visitors use the website and to help us improve this service. Once we have received your information we will use strict procedures and security features to prevent unauthorised access. No personal data obtained via the website is used for direct marketing, and we never disclose personal data to third parties for their direct marketing purposes.


Enquiry Forms/Job Applications

Our website’s visitors can choose to contact us via a form(s) on our website. In order to prevent spam enquiries, we protect our forms with anti-spam challenges, which ensure the visitor is an actual living person, rather than a computer bot or spider.


Website Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


  • Links to other websites

This website contains links to enable you to visit other websites. Carers Trust Heart of England has no control over linked websites. We cannot be held responsible for the contents of any linked site or for the protection and privacy of any information or personal data which you provide whilst visiting any such site. Users should exercise caution and examine the privacy notice for the website in question before passing on any personal information.

  • WordPress

Our website, either in full or in part, is built on the popular open-source CMS framework – WordPress. WordPress utilises cookies to allow visitors to register, login and comment on our website’s content. If you do not wish to participate in commenting on our website, WordPress will not deploy any cookies onto your device. Cookies will only be created by WordPress if you actively register or comment via the clear forms on our website. Please see our cookies policy for more details.

  • Analytical Tracking

Our website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing our website with. This information is valuable to us not just for marketing analysis and quantification, but to improve the usability, security and load speed of our website content. Google Analytics is a popular, secure, flagship webmaster product from Google. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google’s Analytics Data Safeguarding page. Google also offers a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics.


Legal information


Carers Trust Heart of England is a registered charity, number:1057024 and is a company limited by guarantee.

Registered office: 1 &2 Mercia Village, Torwood Close, Westwood Business Park, Coventry, CV4 8HX

Head Office: 6 Queen Victoria Road, Coventry, CV1 3JH

Company Registered in England Number :3206963