Carers Wellbeing Support Services Worker – Stratford Upon Avon

Role: Working in outreach venues across the Stratford Upon Avon area to identify and support ‘hidden’ carers, and to enable local support to be targeted more effectively at already identified carers.

Reports to:                           Carers Wellbeing Support Services Manager

Salary:                                   £18,500 per annum

Contract:                              Fixed term for 20 months with a view to extend

Hours:                                   37 hours per week

                                                This post will involve some weekend and evening work

Role:  Specific Duties:

  1. Facilitate the early identification of carers by working with GPs, primary care staff, including receptionists, nurses, healthcare assistants, pharmacists, dentists, ophthalmologists and podiatrists
  2. To raise awareness of carers’ issues and needs, and to increase their capacity both to identify and support family carers
  3. Assist carers to access the support services available in Warwickshire from a range of providers in the statutory, private and voluntary sectors
  4. Advocate on behalf of the carers identified either collectively, or on an individual casework basis as the need arises
  5. Produce publicity materials to assist in achieving the post’s objectives
  6. Provide accurate monitoring information to enable the profile of the carers supported to be measured and the nature of the support provided
  7. Develop monitoring methods to enable carers’ outcomes from the support service to be measured:
  • Reduced carers’ social isolation
  • Improved carers’ financial position
  • Reduce carer stress
  • Improved carers’ health and well-being
  • Improved carers’ self-confidence
  • Increased carers’ ability to carry on caring
  1. Produce case studies of a sample of carers supported
  2. Work with partners in Health and Social Care, the private and voluntary sector to raise awareness of the service being provided by the Warwickshire Carers Wellbeing Service.
  3. Develop ways to collect feedback from the primary care facilities worked with to assess how the service has changed its practices for the benefit of carers.
  4. Contribute to the Services quarterly monitoring report
  5. Contribute to the production of a Project Plan

General Requirements

  1. To carry out the duties of the post at all times in accordance with Health & Safety at Work Act, Equal Opportunities policy, and all other policies and procedures of Carers Trust Heart of England
  2. The ability to work within specified guidelines and to work to deadlines
  3. Able to work unsupervised and on own initiative under the general directive of line manager
  4. To be able to work flexibly to cover emergency situations
  5. To carry out other reasonable and necessary duties as requested by the Line Manager/Head of Operations/Chief Executive to meet the requirements of the organisation


Carers Wellbeing Support Worker


  1. Primary health care organisations
  2. The needs of family carers
  3. Legislation related to family carers
  4. Services to meet the needs of carers
  5. Local health and social care services
  6. Local voluntary sector services
  7. Local training and development opportunities
  8. Religious and cultural issues related to Warwickshire’s Black and Minority Ethnic communities


  1. Working with health and social care professionals
  2. Working with the voluntary sector
  3. Working with carers
  4. Outreach working
  5. Advocacy and support work
  6. Monitoring and evaluation systems and preparing reports

Skills and Abilities

  1. Working innovatively and autonomously
  2. Working as part of a team
  3. Communicating effectively with a wide range of people
  4. Managing a varied workload
  5. Analysing information and presenting it in clear written and oral format
  6. Good organisation and planning
  7. Effective listening
  8. Well developed interpersonal skills
  9. Influencing and negotiation
  10. Proficient in MS Office

To apply please download the application form below.
For any further information please contact 
Mandy Minton on 024 7610 1040 ext 507
Application closing date: 5th March 2018 12 pm