Carers Wellbeing service Coronavirus update

Following the updated government guidance on Coronavirus, we are avoiding meeting face-to-face to help reduce the spread of the virus.

We are still here to support carers and are continuing to offer 1:1 support however this will be done by telephone appointments or email.

We have also taken the decision to temporarily suspend our Carers group meetings across Coventry and Warwickshire from Monday 23rd March until further notice.

We understand that carers still need information, advice and support and we will continue to provide these services, along with Wellbeing Assessments and contingency planning support.

Please rest assured that if you are in self-isolation and need someone to talk to, our Wellbeing Advisors will be available on our Wellbeing helpline: 02476 632972. We have extended the hours to Monday to Friday 9am – 8pm and Saturday 9am – 1pm

If you think you have symptoms and can’t get through to NHS 111 or are not sure what to do, we can guide you through the online screening as recommended by the NHS via telephone.

Things you can do 

  • follow core public health advice
  • ensure any visitors or health professionals visiting your home follow hygiene and infection control guidelines
  • plan for contingencies and check with the local authority what the emergency plan is, or your local health organisation if your families’ or friends’ care is health funded
  • make the most of networks now, family, friends and neighbours, and your local community  organisations to plan for ‘what if’
  • make sure you have key information to hand about the person you care for
  • make the most of technology that can keep you in touch with the person for whom you care, or keep them in touch with others

Where to get additional help and support

CRESS: Our CRESS Emergency and planned support service will still be running as normal for the time being and will be there to help and support you as much as possible.

The CRESS service can be contacted on 02476 258816 and 07079 503 133 in an out-of-hours emergency.  Please make sure you are registered and have been assessed.

Care Companion: an online digital platform to find out more about the condition of the person you care for and local support available:

Care We Share:  An innovative web portal that allows carers to coordinate care, share caring responsibilities and obtain support from their network which is currently being offered free of charge to carers. If you need help setting it up our support line can help:

Carers Trust Heart of England

Carers Trust Heart of England Facebook page:

Carers Trust national website advice on Coronavirus page:

Carers UK website:

If you do not have access to the internet, please call one of our Wellbeing helpline – 02476 632972 – and a Wellbeing Advisor will guide you through the information.

Here to support carers in Coventry and Warwickshire

We want to reassure carers that we remain totally committed to supporting carers, staff and the cared for and we will continue to update you on the practical steps we are taking to minimise any potential impact to our services going forward.